In order for us to be able to offer a service agreement with you, your network must have an active internet connection.
Small & Medium plans includes:
Unlimited email and online ticket support
Large plan includes:
Unlimited phone, email and online ticket supported
The support department aim to respond to emails and support tickets in the following timeframes:
Low Priority: up to 8 working hours 5 days per week 10am-6pm
Normal Priority: up to 8 working hours 5 days per week 10am-6pm
High Priority: up to 3 working hours 5 days per week 10am-6pm
Critical Priority: 1 working hour, 5 days per week, 10am-6pm
We aim to respond faster than this, most tickets are responded to within three working hours.
This service is subject to availability.