We also started using it for managing our subscriptions – which worked great up until we started attracting larger customers who may not necessarily have a company debit or credit card. It quickly became very apparent that we needed another solution, both from within the company and direct feedback from our customers themselves.
This is something that we encourage and appreciate, as customer feedback helps both the customer and us to grow.
So the way our Invoicing currently works is something along these lines:
n Subscriptions = n Invoices and n Charges.
This can create financial chaos for both parties, more so when it comes to resellers as they typically will have more than one location. With the new billing, we create one invoice with all their locations and charges listed for that month. Easier and more organised all around.
Moving our billing platform to ChargeBee also allows us not to have to worry about the payment gateway. That way, we can still offer Stripe to our customers but also services like GoCardless for Direct Debit. We can also have future support for any gateway that ChargeBee supports.
Although these features are not live yet, they are close and there will be another post to announce the release. So, be sure to subscribe to our social media channels on Twitter, Facebook and LinkedIn to get notifications about new updates as soon as they go out. Also – be sure to check out our YouTube channel for all the latest product and HowTo videos (believe us, it’ll get more exciting in the future.)
Got an idea for a feature you want to see in BLACKBX? Feel free to leave us a comment below.